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Home 2012 June

“Goals produce results, not activities.”

Our last posting talked about consistency.  We talked about identifying “critical success factors” . . . operating principles that, when applied consistently, are at the core of a company’s success.  But operating principles are only half the equation.  They are the front end, the input side of things.  They are the consistent activities that produce

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“We are what we repeatedly do. Excellence, therefore, is not an act, but a habit.”

In his outstanding book, Great by Choice, Jim Collins relates the story of Howard Putnam, a former CEO of Southwest Airlines. Putnam institutionalized the Southwest Airlines’ “recipe” for success. His “recipe” was not a strategic plan or a vision or a mission statement, but a carefully thought-out list of operating principles. That list included: Utilize

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