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Home 2011 February

“People don’t come to work everyday to do a bad job.”

Mostly true.  Sure, there’s the odd malcontent who’s mad at the world and wants to challenge authority, but as a rule, people really do want to do what’s expected of them.  When they don’t perform as expected, there are generally two reasons, both of which are failures of management. The first failure is we tried

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“A company’s culture is defined by what it tolerates.”

All companies have a culture.  In some cases, the culture is one that has been carefully constructed and nurtured, in others, the culture has evolved haphazardly over time, but either way, a culture is present, and it is defined by what it tolerates. Think of IBM in the early days.  They wanted a culture of

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