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“Management is doing things right; leadership is doing the right things.” ~ Peter Drucker

We have used this space to talk about leadership many times in the past, and no doubt, will continue to talk about it in the future.  It is, after all, a critically important topic.  If you go to the business section of a bookstore or a library, you’ll find […] Continue Reading…

 
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“I found success becomes a catalyst for failure because it leads to what Jim Collins called the ‘undisciplined pursuit of more.’ “

Greg McKeown is a leadership and business consultant, public speaker, and author.  His most recent book is, “Essentialism: The Disciplined Pursuit of Less.”  In that book, he puts forward his very unusual belief that success in business can be its own worst enemy.  In his view, success doesn’t necessarily beget more […] Continue Reading…

 
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Don’t produce a budget. Map out a Profit Plan. (Part II)

We have been talking about an annual planning process.  It began two postings ago when we talked about laying out three to five strategic initiatives aimed at moving the company forward.  Then with our last posting, we began a 2-part discussion on what some call a “budget,” but what […] Continue Reading…

 
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Don’t produce a budget. Map out a Profit Plan. (Part 1)

In our last posting, we talked about building an annual plan around three to five strategic initiatives.  We also suggested that you open up your planning process to as many of your employees as possible . . . don’t restrict it to only you and your top managers.  Make […] Continue Reading…

 
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“The nicest thing about not planning is that failure always comes as a complete surprise and is not preceded by a period of worry and desperation.”

About this time every year . . . somewhere around the beginning of the 4th quarter . . . is a good time to begin planning for next year.  Unfortunately, planning is not an activity that most small businesses engage in . . . at least, not in any […] Continue Reading…

 
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Be the gatekeeper of your company’s culture.

During the Great Recession, hiring was not much of a problem because most companies weren’t doing any of it.  Some imposed a hiring freeze, others laid people off.  Now we have the opposite problem: companies want to hire but can’t find the people they want.  Best-selling business author Jim […] Continue Reading…

 
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Inc. magazine’s 5000 fastest-growing private companies in the U.S. (revisited)

Every year, in its September issue, Inc. magazine publishes its “Inc. 5000” annual ranking of the fastest-growing private companies in America.  Two years ago, when the Inc. 5000 list for 2015 came out, we extracted some of the highlights in an attempt to learn what characteristics all these entrepreneurs […] Continue Reading…

 
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“No person can get very far in this life on a 40-hour week.”

Working more hours does not make us more productive.  That seems counter-intuitive, but it’s true.  This was demonstrated by many studies conducted from the early 1900s to the 1950s.  In fact, Henry Ford, who was an early adopter of working fewer hours, reduced the work day in his plants […] Continue Reading…

 
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Compensation is an equity issue.

In American business, an individual’s compensation package, particularly among managers and sales people, frequently includes an incentive component.  An example might be a manager who is paid a base salary of $75,000, but is able to earn an additional $25,000 if he or she is able to achieve certain […] Continue Reading…

 
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“We really view each (telephone call) as an opportunity to build the Zappos brand.”

Whatever happened to customer service?  Everybody pays lip service to it, but very few actually deliver it.  More and more often, when you go to a company’s website looking for a phone number, you will be disappointed to find there isn’t one.  Apparently, they don’t want to talk to […] Continue Reading…

 
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