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Home 2011 April

“The purpose of your organization is to meet customer needs. That’s the game. Profits are the score.”

That’s obvious, isn’t it?  Well, it should be, but we often behave as though our customers must meet our needs.  Think about it.  Do you impose deadlines on your customers to make life easier for you?  Are your pricing schemes aimed at getting customers to buy the way you want them to buy rather than

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“If your business keeps you so busy that you have no time for anything else, there must be something wrong, either with you or with your business.”

  Do you have time to do things you want to do outside of your business?  Or, said another way, do you feel you have good “balance” in your life?  Obviously, there are times when business activity is high and things can get a little hectic, but that’s not what we’re talking about here.  Over

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