{"id":449,"date":"2015-03-04T10:00:31","date_gmt":"2015-03-04T10:00:31","guid":{"rendered":"http:\/\/rocksolidbizdevelopment.com\/ourblog\/?p=449"},"modified":"2025-07-01T17:20:24","modified_gmt":"2025-07-01T17:20:24","slug":"lets-get-confrontational","status":"publish","type":"post","link":"https:\/\/rocksolidbizdevelopment.com\/ourblog\/lets-get-confrontational\/","title":{"rendered":"Let&#8217;s get confrontational!"},"content":{"rendered":"<p><span style=\"color: #000000;\">To many of us, confrontation is something to be avoided.<\/span><span style=\"color: #000000;\">\u00a0 <\/span><span style=\"color: #000000;\">The word conjures up something unpleasant or uncomfortable.<\/span><span style=\"color: #000000;\">\u00a0 <\/span><span style=\"color: #000000;\">We imagine two people standing toe-to-toe, their faces red, the veins in their necks bulging, and screaming at one another at the tops of their lungs.<\/span><span style=\"color: #000000;\">\u00a0 <\/span><span style=\"color: #000000;\">Well, if that\u2019s the way you think of confrontation, it\u2019s easy to understand why you\u2019d want to avoid it.<\/span><span style=\"color: #000000;\">\u00a0 <\/span><span style=\"color: #000000;\">But confrontation doesn\u2019t have to be that way . . . in fact, it <\/span><em><span style=\"text-decoration: underline;\"><span style=\"color: #000000;\">shouldn\u2019t<\/span><\/span><\/em><span style=\"color: #000000;\"> be that way.<\/span><span style=\"color: #000000;\">\u00a0 <\/span><span style=\"color: #000000;\">Besides, when you avoid confronting an issue of some sort, it\u2019s unlikely to just go away.<\/span><span style=\"color: #000000;\">\u00a0 <\/span><span style=\"color: #000000;\">It\u2019s more likely that it will fester and get more and more difficult to solve as time goes on.<\/span><span style=\"color: #000000;\">\u00a0 <\/span><span style=\"color: #000000;\">So if it\u2019s in your nature to avoid confrontation, please read below for some thoughts on how you might approach confrontation in a more positive, constructive way . . . a way that doesn\u2019t involve yelling and screaming.<\/span><\/p>\n<p><strong><span style=\"color: #000000;\">Let\u2019s get confrontational!<\/span><\/strong><\/p>\n<p><span style=\"color: #000000;\">Confrontation gets a bad rap because it does bring up images of anger and unpleasantness.<\/span><span style=\"color: #000000;\">\u00a0 <\/span><span style=\"color: #000000;\">But it shouldn\u2019t.<\/span><span style=\"color: #000000;\">\u00a0 <\/span><span style=\"color: #000000;\">According to the dictionary, to \u201cconfront\u201d is \u201cto come face-to-face with.\u201d<\/span><span style=\"color: #000000;\">\u00a0 <\/span><span style=\"color: #000000;\">That\u2019s all.<\/span><span style=\"color: #000000;\">\u00a0 <\/span><span style=\"color: #000000;\">It doesn\u2019t say anything about anger or fists pounding desks or anything like that\u00a0\u00a0\u00a0\u00a0 \u00a0. . . \u00a0it only says \u201cto come face-to-face with.\u201d<\/span><span style=\"color: #000000;\">\u00a0 <\/span><span style=\"color: #000000;\">That doesn\u2019t sound so bad, does it?<\/span><span style=\"color: #000000;\">\u00a0 <\/span><span style=\"color: #000000;\">To be sure, some issues we may need to face are loaded with more emotional baggage than others, but that doesn\u2019t mean we should ignore or avoid them.<\/span><\/p>\n<p><span style=\"color: #000000;\">The problem here is that if people see that the CEO avoids confronting the tough issues, they will too.<\/span><span style=\"color: #000000;\">\u00a0 <\/span><span style=\"color: #000000;\">Or worse, if they see the CEO confronting issues in a way that confirms their worst fears about confrontation (red face, yelling, screaming, etc.), they will continue to avoid it.<\/span><span style=\"color: #000000;\">\u00a0 <\/span><span style=\"color: #000000;\">So the answer must be for the CEO to set a positive example for how we handle confrontation around here.<\/span><span style=\"color: #000000;\">\u00a0 <\/span><span style=\"color: #000000;\">Here\u2019s what that positive example would look like:<\/span><\/p>\n<ul>\n<li>The CEO does not sweep the tough issues under the rug nor does he or she allow others to do so.\u00a0 If there\u2019s an elephant in the room, let\u2019s give it a name and talk about it.<\/li>\n<li>The blame game is something the CEO keeps out of the room.\u00a0 It doesn\u2019t matter how we got here, and finger pointing does nothing to help us.\u00a0 This is where we are and we need to focus on what we\u2019re going to do about it.\u00a0 Nothing else matters right now.<\/li>\n<li>In a confrontational situation, the CEO needs to establish the \u201crules of engagement\u201d . . . namely that we can disagree without being disagreeable.\u00a0 That means we treat each other with respect and we don\u2019t impugn our colleagues with dishonorable or unworthy motives.\u00a0 We absolutely want robust, spirited debate about our tough issues, but when the debate ends, we need to be able to walk away as friends and colleagues.<\/li>\n<li>Getting the issue or problem out in the open and talking about it is a good first step, but it\u2019s a waste of time unless we do something about it.\u00a0 Sometimes, because the issue is too scary, too complex, or too unclear, the discussion ends in an uncomfortable silence with no resolution.\u00a0 Therefore, once the talking is done, the CEO must insure a path forward has been identified and responsibilities for action steps have been assigned.<\/li>\n<\/ul>\n<p><span style=\"color: #000000;\">When the CEO models these behaviors, they trickle down to the rest of the management team, and then to the rest of the company.<\/span><span style=\"color: #000000;\">\u00a0 <\/span><span style=\"color: #000000;\">Ultimately, they become part of the company\u2019s DNA, part of its culture.<\/span><span style=\"color: #000000;\">\u00a0 <\/span><span style=\"color: #000000;\">And that sends a powerful message, not only to everyone inside the company, but also to its customers, vendors, and suppliers.<\/span><span style=\"color: #000000;\">\u00a0 <\/span><span style=\"color: #000000;\">The message is, \u201cWe don\u2019t ignore problems around here.<\/span><span style=\"color: #000000;\">\u00a0 <\/span><span style=\"color: #000000;\">When we find \u2018em, we face \u2018em, and we fix \u2018em.<\/span><span style=\"color: #000000;\">\u00a0 <\/span><span style=\"color: #000000;\">We\u2019re confrontational!\u201d<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>To many of us, confrontation is something to be avoided.\u00a0 The word conjures up something unpleasant or uncomfortable.\u00a0 We imagine two people standing toe-to-toe, their faces red, the veins in their necks bulging, and screaming at one another at the tops of their lungs.\u00a0 Well, if that\u2019s the way you think of confrontation, it\u2019s easy<\/p>\n<p><a href=\"https:\/\/rocksolidbizdevelopment.com\/ourblog\/lets-get-confrontational\/\">Read More\u2026<\/a><\/p>\n","protected":false},"author":4,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[39,36,34,33,26,22],"tags":[81,82,83],"_links":{"self":[{"href":"https:\/\/rocksolidbizdevelopment.com\/ourblog\/wp-json\/wp\/v2\/posts\/449"}],"collection":[{"href":"https:\/\/rocksolidbizdevelopment.com\/ourblog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/rocksolidbizdevelopment.com\/ourblog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/rocksolidbizdevelopment.com\/ourblog\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/rocksolidbizdevelopment.com\/ourblog\/wp-json\/wp\/v2\/comments?post=449"}],"version-history":[{"count":2,"href":"https:\/\/rocksolidbizdevelopment.com\/ourblog\/wp-json\/wp\/v2\/posts\/449\/revisions"}],"predecessor-version":[{"id":471,"href":"https:\/\/rocksolidbizdevelopment.com\/ourblog\/wp-json\/wp\/v2\/posts\/449\/revisions\/471"}],"wp:attachment":[{"href":"https:\/\/rocksolidbizdevelopment.com\/ourblog\/wp-json\/wp\/v2\/media?parent=449"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/rocksolidbizdevelopment.com\/ourblog\/wp-json\/wp\/v2\/categories?post=449"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/rocksolidbizdevelopment.com\/ourblog\/wp-json\/wp\/v2\/tags?post=449"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}