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The Power of “I Don’t Know”

Sir Ken Robinson is an expert on education. learning, and creativity.  He tells a story about once having served on a panel of speakers that included the Dalai Lama.  During a Q&A session, the Dalai Lama was asked a question that he didn’t answer right away.  After a long […] Continue Reading…

 
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“Successful people are always looking for opportunities to help others. Unsuccessful people are always asking, ‘What’s in it for me?'”

We all talk about outstanding customer service, and many of us even claim to deliver it, but do we really? Too much of what we call customer service is really an attempt to mollify a customer after we’ve screwed up in some way . . . a restaurant may […] Continue Reading…

 
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“It’s important to have a sound idea, but the really important thing is the implementation.”

Picture this.  You’re in a meeting to discuss a particular operating problem you need to solve.  The group discusses several possible solutions, and finally settles on the one that seems most likely to succeed.  Then the leader of the group says, “Good work gang!  I think we’re on the […] Continue Reading…

 
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“Change is good; you go first.”

Jim Hemerling is an author and a senior partner/managing director at the famed Boston Consulting Group.  One of his particular areas of expertise is change management, so he must be a very busy guy these days because there’s a lot of change to manage.  Change is coming at us […] Continue Reading…

 
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“Great things in business are never done by one person. They’re done by a team of people.”

The Loyola Ramblers were the “Cinderella” team of this year’s NCAA basketball tournament.  True, they didn’t win the championship, but for a team that many thought couldn’t win their Missouri Valley Conference, making it all the way to the Final Four was an incredible feat.  On the surface, it […] Continue Reading…

 
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14 Great Questions Every Entrepreneur Should Ask

A while ago, I stumbled across an article in Inc. magazine entitled “100 great questions every entrepreneur should ask.” The questions were submitted by a variety of business leaders and business writers, and while all were pretty good, predictably, some were better than others. So I picked out a […] Continue Reading…

 
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The first rule of management is delegation. Don’t try and do everything yourself because you can’t.

Entrepreneurs often have a tough time delegating effectively.  After all, the company is their baby. They gave it life and steered it through its formative years.  They know how to press all the important buttons and pull all the essential levers better than anyone else.  But if they continue […] Continue Reading…

 
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A boss has the position and authority to command compliance, but only a leader can inspire commitment.

It’s true. Some people are born leaders.  They are born with the right aptitudes and behaviors that pave the way for leadership.  They may have to work at it, but at least they have the right tools to develop their leadership style and abilities.  Others (probably most of us) […] Continue Reading…

 
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“The majority of meetings should be discussions that lead to decisions.”

“People who enjoy meetings should not be in charge of anything.”   ~  Thomas Sowell

“Has anyone ever said, ‘I wish I could go to more meetings today?’”  ~  Matt Mullenweg

“Meetings are indispensable when you don’t want to do anything.”  ~  John Kenneth Galbraith

I was going to say that meetings get […] Continue Reading…

 
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“Compensation is an equity issue. People want to know that they are being compensated fairly . . . “

The Overture Group is an executive search firm with an additional specialty in compensation consulting.  We recently heard a presentation by Bob Lindeman and Mark Reilly, both managing directors of that firm.  They reminded us that compensation is (or should be) a strategic issue, not a simple, tactical, what-are-we-gonna-pay-this-person […] Continue Reading…

 
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