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Home Archive for category "Conflict Resolution"

Using DISC for fun and profit . . . and did I mention it’s FREE?!

Would you be interested in a behavioral assessment tool that can help you: Strengthen your communication skills? Build your leadership abilities as well as your coaching and mentoring skills? Reduce personal and organizational conflict, stress, and turnover? Make better hiring decisions? Learn to appreciate behavioral strengths, challenges and differences in yourself and in others? Increase

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“What crucial conversations are you not holding, or not holding well?”

Joseph Grenny is a New York Times best-selling author, a keynote speaker, and a social scientist who is passionate about good communication.  More precisely, he is passionate about what he calls “crucial conversations” . . . those conversations that are necessary, but are so fraught with real or imagined danger, or carry so much emotional

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“Negotiations are built on agreement, not disagreement.”

We tend to associate “negotiating” with lawyers, politicians, and purchasing agents.  But the fact is, we all negotiate.  We negotiate compensation packages for new employees, we negotiate price and terms with our customers, we negotiate bedtimes with our kids, and household budgets with our spouses.  So we all negotiate all sorts of stuff . .

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Let’s get confrontational!

To many of us, confrontation is something to be avoided.  The word conjures up something unpleasant or uncomfortable.  We imagine two people standing toe-to-toe, their faces red, the veins in their necks bulging, and screaming at one another at the tops of their lungs.  Well, if that’s the way you think of confrontation, it’s easy

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“No organization can make good decisions without conflict.”

“No organization can make good decisions without conflict.” “If everyone is thinking alike, someone’s not thinking.” We tend to veer away from conflict.  It can make us feel uncomfortable, or even downright shaken.  It can inspire anger, anxiety, hurt feelings, and a lot of other negative outcomes.  So we avoid it.  We try to play

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