magnify
Home Archive for category "Best Practices"

“Successful people are always looking for opportunities to help others. Unsuccessful people are always asking, ‘What’s in it for me?'”

We all talk about outstanding customer service, and many of us even claim to deliver it, but do we really? Too much of what we call customer service is really an attempt to mollify a customer after we’ve screwed up in some way . . . a restaurant may give a customer a free dessert

Read More…

 
 Share on Facebook Share on Twitter Share on Reddit Share on LinkedIn

“It’s important to have a sound idea, but the really important thing is the implementation.”

Picture this.  You’re in a meeting to discuss a particular operating problem you need to solve.  The group discusses several possible solutions, and finally settles on the one that seems most likely to succeed.  Then the leader of the group says, “Good work gang!  I think we’re on the right track here,” and adjourns the

Read More…

 
 Share on Facebook Share on Twitter Share on Reddit Share on LinkedIn

The first rule of management is delegation. Don’t try and do everything yourself because you can’t.

Entrepreneurs often have a tough time delegating effectively.  After all, the company is their baby. They gave it life and steered it through its formative years.  They know how to press all the important buttons and pull all the essential levers better than anyone else.  But if they continue to refuse access to those buttons

Read More…

 
 Share on Facebook Share on Twitter Share on Reddit Share on LinkedIn

“The majority of meetings should be discussions that lead to decisions.”

“People who enjoy meetings should not be in charge of anything.”   ~  Thomas Sowell “Has anyone ever said, ‘I wish I could go to more meetings today?’”  ~  Matt Mullenweg “Meetings are indispensable when you don’t want to do anything.”  ~  John Kenneth Galbraith I was going to say that meetings get a bad rap,

Read More…

 
 Share on Facebook Share on Twitter Share on Reddit Share on LinkedIn

“Compensation is an equity issue. People want to know that they are being compensated fairly . . . “

The Overture Group is an executive search firm with an additional specialty in compensation consulting.  We recently heard a presentation by Bob Lindeman and Mark Reilly, both managing directors of that firm.  They reminded us that compensation is (or should be) a strategic issue, not a simple, tactical, what-are-we-gonna-pay-this-person issue.  And our strategy should consider

Read More…

 
 Share on Facebook Share on Twitter Share on Reddit Share on LinkedIn

“Prioritizing causes us to do things that are, at the least, uncomfortable and sometimes downright painful.”

Setting priorities.  That’s something many entrepreneurs struggle with.  In fact, entrepreneurs are sometimes likened to crows who get distracted by every new shiny thing that comes along.  Unfortunately, this creates confusion as employees try to keep up with ever-shifting priorities.  In other cases, instead of setting priorities vertically with the most important at the top

Read More…

 
 Share on Facebook Share on Twitter Share on Reddit Share on LinkedIn

“A key to achieving success is to assemble a strong and stable management team.”

Almost everything that gets done in business gets done by teams.  Even the road warrior sales person who is out there, far from the office and hunting his next prey, needs the support of a sales team.  Keynote speaker and best-selling business author, Patrick Lencioni, talks extensively about teams in his book, “The Ideal Team

Read More…

 
Tags:
 Share on Facebook Share on Twitter Share on Reddit Share on LinkedIn

“Management is doing things right; leadership is doing the right things.” ~ Peter Drucker

We have used this space to talk about leadership many times in the past, and no doubt, will continue to talk about it in the future.  It is, after all, a critically important topic.  If you go to the business section of a bookstore or a library, you’ll find the shelves are packed with books

Read More…

 
 Share on Facebook Share on Twitter Share on Reddit Share on LinkedIn

“I found success becomes a catalyst for failure because it leads to what Jim Collins called the ‘undisciplined pursuit of more.’ “

Greg McKeown is a leadership and business consultant, public speaker, and author.  His most recent book is, “Essentialism: The Disciplined Pursuit of Less.”  In that book, he puts forward his very unusual belief that success in business can be its own worst enemy.  In his view, success doesn’t necessarily beget more success.  In fact, an initial success

Read More…

 
 Share on Facebook Share on Twitter Share on Reddit Share on LinkedIn

Don’t produce a budget. Map out a Profit Plan. (Part II)

We have been talking about an annual planning process.  It began two postings ago when we talked about laying out three to five strategic initiatives aimed at moving the company forward.  Then with our last posting, we began a 2-part discussion on what some call a “budget,” but what we prefer to call a “profit

Read More…

 
 Share on Facebook Share on Twitter Share on Reddit Share on LinkedIn