Joseph Grenny is a New York Times best-selling author, a keynote speaker, and a social scientist who is passionate about good communication. More precisely, he is passionate about what he calls “crucial conversations” . . . those conversations that are necessary, but are so fraught with real or imagined danger, or carry so much emotional
We tend to associate “negotiating” with lawyers, politicians, and purchasing agents. But the fact is, we all negotiate. We negotiate compensation packages for new employees, we negotiate price and terms with our customers, we negotiate bedtimes with our kids, and household budgets with our spouses. So we all negotiate all sorts of stuff . .