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Home 2013 June

“Why doesn’t anyone ever show a little initiative around here?”

Have you ever said that to yourself?  Well, as it turns out, there is a reason people don’t take on challenges unless you direct them . . . and you’re probably looking at that reason every morning in the mirror.  If you really want people to take a few risks, be creative, and show a

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“Delivering Happiness”

Zappos, for those of you who haven’t heard of it (I hadn’t), is an online retailer with a reputation for world class customer service.  It started out selling only shoes but has since branched into lots of other stuff as well.  It went from a startup to $1 billion in sales within 10 years.  Anyway,

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