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Home 2011 January

“Let people accomplish your objectives their way.”

Where systems or processes are concerned, it really is essential that everybody use them uniformly.  Imagine an assembly line.  Each station on the line must perform its function in a very precise way, each and every time, or stations further down the line won’t be able to do their work.  But for the most part,

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“We hire for skills and fire for behaviors.”

That’s true isn’t it?  We were excited about our new hire.  He had worked at some great places, been trained in the exact systems and processes we need, and impressed us as someone who is diligent and efficient.  This was going to be a marriage made in heaven.  Unfortunately, we were so impressed with his

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