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Home 2010 December

“Progress always involves risk, but you can’t steal second base and keep a foot on first.”

“Change with the world – or it will change without you.” There is always risk with change, and in general, the greater the change, the greater the risk.  But you know what?  There’s also risk in not changing . . . arguably even greater risk. Changes in the business world are coming at us faster

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“The best ideas for improving a job come from those who do it every day.”

  Absolutely true.  If you want to know where there is waste in your organization, ask your people.  They know where it is, but they won’t tell you unless you ask. At a medical practice that has a number of offices, we asked the staff for “time wasters”. . . activities that take up a

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